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Preventive and Corrective Maintenance Support Services
Available from Canopy Wireless Solutions
 At
Canopy Wireless we support what we sell. Our repair center in Dallas and
our Network Operations Center n Las Vegas are staff with vendor
certified, experianced Subject Matter Experts (SME's) and are available
to support your system as a deliverable under the terms of a turnkey
project; or as stand-alone or on-call service agreements.
Technical support services can be purchased as
billable time via credit card or by establishing a support contract
agreement with Canopy Wireless Solutions.
Anyone, whether WLAN equipment was purchased through Canopy Wireless
Solutions or not, can buy paid tactical incident technical support from
Canopy Wireless Solutions whenever you need assistance,
 Yes,
we do Truck Rolls
Through our Affiliate Program, Canopy Wireless has qualified support
technicians nationwide, selected service agreements provide for on-site
technical support for your system.
| Typical Service Bundles |
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On-Site Technical Support |
Whether it's a simple phone call or email, or an on-site visit from a
service technician anywhere in the United States, The Canopy Wireless Solutions installation and support network
extends through affiliate service providers across the United States.
With offices in major cities nationwide, a technician can quickly be
dispatched to your location. |
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Telephone
and Email Support |
Services are available on a
contract basis at a rate of $125.00 per hour billed in 15 minute
increments for telephone support with each email incident being treated
as a single 15-minute period. Minimum retainer fee is 2 hours ($250.00)
with high volume discounts available. |
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Help Desk |
Canopy
Wireless Solutions can provide End-User help desk support at
several levels including 24/7 or Mon - Fri live support.
Support is offered through Telephone and Email channels. In
conjunction with this service we can establish a full
compliment of outsourced support for your network |
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Remote
Administration Services |
Remote network
administration and trouble shooting services are available
from our Network Operations Center (NOC) located in Las
Vegas, Nevada. |
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Configuration and Staging Service |
As an add-on service for any piece of equipment and for complete CWS
Projectts you can choose our Configuration and Staging Service. We will
pre-configure your equipment based on network specifications you provide
(IP addressing scheme, gateway and DNS addressing, etc). You simply
unbox the equipment on your end and plug it in. We've Got You Covered. |
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Configuration Coach Services |
You can call
on our CCS experts for telephonic or email support in
configuration support for your equipments and systems,
including coaching on vendor supplied firmware upgrades. |
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Network Performance and Security Monitoring Services |
Through the services of the 24X7 network operations
center in Las Vegas, Nevada we can provide on-going network
monitoring services for critical systems. On-site
performance and security monitoring hardware communicates to
the operations center desk where trouble on your network can
be quickly identified. In conjunction with this service
we can establish a full compliment of outsourced support for
your network |
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Subject Matter Expert (SME) Services |
If you are
deploying specialized applications such as, but not limited
to Point of Sale (POS), Radio Frequency Identification
(RFID), Real Time Location Services (RTLS), Inventory
management and Control, Customer Management Systems (CMS) in
your broadband environment a support bundle including
on-site SME services can be developed for you. |
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Specialized Major Account Support |
The full resources of Canopy Wireless Solutions team can be applied to a
variety of challenges. We have worked closely with major accounts over
the years, extending our in-house capabilities and developing custom
support bundles related to wireless and
wired networking, |
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